CBP Background

Customer Care

State of the Art Inventory Management System Dedicated Toll-free Numbers and
Customized Greetings
Consistent Contact and Follow-up to Efficiently Resolve Claims Providing Professional and Cordial
Environment for Customers and Clients
Fully Integrated Proprietary Insurance Administration System Superior Customer Relations through
Diligent Attention to Client Needs
U.S. Based Customer Service
Professionals
Exclusive Automated Claim
Adjudication
Training Customized to Client
Expectations
Staff Focused on Providing World Class
White Glove Service

CBP Connect

CBP provides 24/7 access to our web portal, CBPconnect.com, for members or providers to self-register and perform the following activities: update their profile and change password, restrict access (spouse/child), confirm eligibility, check claim status, recreate EOBs and print, fax or email, or contact CBP via website email on the Contact Us page. Additionally, for Program Managers, we can provide access to scheduled and published statistical reports.


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